Need assistance with your Rideus booking or have a question about our services? You're in the right place. We've compiled answers to common questions and ways you can reach out to us directly.
You need to provide a valid Driving License and Aadhar Card. Locals/students must also submit their job/college ID. Send your documents in advance to support@rideus.in for verification.
You must be at least 21 years old to rent regular vehicles, and 24 years old for premium vehicles such as BMW, Audi, or Fortuner.
Yes, cancellation is allowed under certain conditions. Please refer to our Cancellation Policy for full details.
Late returns will be charged per hour based on vehicle type. Extensions are subject to availability. Inform us at least 6 hours in advance to avoid penalties.
Fuel must be returned at the same level as at pickup. Refueling and Fastag recharge expenses are not reimbursed.
Our customer support team is available every day from 6:00 AM to 11:00 PM.
Rideus operates across Bhubaneswar and major locations in Odisha including Cuttack, Puri, and Konark. Planning to go out of state? Inform us in advance to avoid penalties.
For escalations or written queries, you may reach us via mail or visit our office. Kindly write to us first to schedule a time.
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