Everything you need to know about Rideus rentals, policies, and procedures — all in one place.
You'll need a valid driving license, government-issued ID proof, and a credit/debit card for the security deposit. All documents should be original.
The minimum age for renting a vehicle is 21 years. Drivers between 21-25 may have additional restrictions on certain premium vehicles.
We recommend booking at least 24 hours in advance, especially during weekends or holidays, to ensure availability.
Our pricing is based on hourly rates. The total cost includes the hourly rate multiplied by the rental duration. Additional charges may apply for fuel, tolls, and damages.
Yes, a fully refundable security deposit is required at the time of booking. The amount varies based on vehicle type.
No, we maintain full transparency. All charges including tax, insurance, and fuel policy are communicated upfront during booking.
Most of our vehicles come with a full tank of fuel. You're expected to return the vehicle with the same fuel level, or fuel charges will be deducted from your deposit.
Yes, each booking comes with a specific mileage limit. Extra kilometers will be charged at a per km rate specified during booking.
Yes, you can modify or cancel your booking up to 24 hours before the pickup time for a full refund. Cancellations within 24 hours are subject to a 50% cancellation fee.
To extend a booking, contact our support at least 6 hours before your scheduled return time. Extensions are subject to availability and may incur extra charges.
Late returns are subject to additional hourly charges. We recommend informing us in advance if you expect to be late to avoid any inconvenience.
All our vehicles come with comprehensive insurance coverage. However, the security deposit covers any deductibles in case of damage or theft.
Contact our emergency support immediately. We'll assist you with roadside help or vehicle replacement based on your location.
Email us at support@rideus.in or call us at 0674-3177093. Support is available from 6:00 AM to 11:00 PM daily.
Yes, we offer vehicle delivery and pickup services within city limits for an additional charge. Contact our customer support for more details and pricing.
Yes, but you must inform us in advance. Additional charges or documentation may be required depending on the destination.
Only the registered driver(s) can operate the vehicle. You can add extra drivers at the time of booking by submitting their documents.
Pets are allowed in select vehicles. Please mention it during booking. Cleaning charges may apply if the vehicle is returned unclean.
No, but the car should be returned in reasonably clean condition. Heavily soiled interiors may attract cleaning charges.
Yes, we offer flexible plans for corporate clients and event bookings. Please contact our sales team for tailored solutions.
Rideus — Transparency in Every Trip.