Terms & Conditions

• "Agreement" means these Terms together with the booking confirmation, rental agreement, inspection/handover report, payment

records, booking-specific terms and written approvals.

• "Customer" means the person or entity in whose name the booking is made and who accepts possession/control of the Vehicle.
• "Vehicle" includes the vehicle, keys, documents, accessories, equipment, tyres and installed electronic/telematics systems.
• "Rental Period" begins with authorised handover and ends only when the Vehicle is returned to the Rideus-designated return

location and accepted/recovered by Rideus.

• "Security Deposit" means the security amount collected against damage, traffic violations, e-challans, tolls, late return, fuel,

cleaning, recovery and other contractual liabilities.

• "Authorised Driver" means the Customer or another person expressly approved by Rideus.

Booking or using a Rideus Vehicle constitutes acceptance of these Terms. Acceptance may occur through:

• Signature.
• Digital or OTP acceptance.
• Payment.
• Website/application acceptance.
• Communication confirmation.
• Acceptance of Vehicle possession.

Booking-specific conditions concerning Vehicle category, age, Security Deposit, kilometres, geographical restrictions, delivery, rental duration or pricing form part of the Agreement.

• The primary driver must be at least 22 years of age on the date of handover.
• Premium, luxury, high-performance or specially classified Vehicles may require a higher minimum age.
• The Customer must possess a valid driving licence authorising the applicable Vehicle category throughout the Rental Period.
• Learner's licences are not accepted unless Rideus expressly permits such use in writing and such use is legally permissible.
• The Customer must be physically and mentally fit to drive.
• The Vehicle must not be operated under the influence of alcohol, narcotics, intoxicants or any impairing substance.
• Rideus may refuse handover where eligibility, documents, payment, safety or lawful verification requirements are not satisfied.

The Customer must provide:

• Original valid driving licence.
• Aadhaar Card or other government-issued photo identification.
• Valid address proof.
• College/Institution ID where required for students.
• Employment/Company ID where required for employed local residents.
• Any additional document reasonably required for verification.

Document Verification:

• Rideus may require copies of documents and a live photograph for pre-verification.
• Original documents must be produced at the time of pickup.
• Copies do not replace original document verification.
• Forged, altered or materially misleading documents may result in cancellation/refusal and reporting to competent authorities

where required or permitted by law.

• Failure to satisfy mandatory verification requirements may result in cancellation and applicable deductions.

• A booking is confirmed only when the Vehicle is available.
• Required payment must be received.
• Required documents must be successfully verified.
• Rideus must confirm the booking.
• Payment alone does not guarantee handover where verification remains incomplete.
• Rental charges, taxes, Security Deposit, delivery charges and other applicable fees shall be disclosed through the booking

process.

• Promotional offers may carry separate terms and conditions.

Indicative Security Deposit:

• Hatchback/Sedan: Rs. 2,000
• SUV: Rs. 3,000
• Premium Vehicle: Rs. 10,000

Rideus may prescribe a different Security Deposit depending on:

• Vehicle category.
• Booking duration.
• Destination.
• Promotional offer.
• Customer profile.
• Operational or security requirements.

The Security Deposit may secure:

• Vehicle damage.
• Traffic violations.
• E-challans.
• Toll charges.
• Parking penalties.
• Late return.
• Fuel shortage.
• Excessive cleaning.
• Missing accessories.
• Unauthorised use.
• Restricted-zone travel.
• Recovery charges.
• Other legally recoverable liabilities.

The Security Deposit is security and does not constitute a cap on the Customer's total liability. Charges identified at return may be payable separately and are not automatically settled merely because a Security Deposit was collected. Rideus may retain an appropriate portion of the Security Deposit against pending or reasonably anticipated liabilities, subject to applicable law.

Cancellation:

• Cancellation more than 24 hours before pickup: Rs. 500 deduction and eligible balance refund.
• Cancellation within 24 hours of pickup: 50% of total rental amount refundable, subject to applicable conditions.
• Cancellation within 6 hours of pickup: ordinarily non-refundable.
• Cancellation due to invalid/incomplete documents: Rs. 500 deduction plus applicable cancellation charges.
• Customer-requested Vehicle change/swap: Rs. 500 processing charge.
• No-show: where the Customer does not collect the Vehicle within 6 hours of scheduled pickup without prior

communication/approval, Rideus may treat the booking as cancelled and deduct Rs. 1,500. Eligible refunds shall ordinarily be initiated within 7 working days, subject to banking/payment timelines.

• The Customer shall inspect the Vehicle before departure.
• Existing damage should be recorded through inspection reports, photographs, video or other records.
• The Customer must notify Rideus of any discrepancy before commencing travel.
• Rideus may maintain photographs, videos, timestamps, GPS/telematics records, communications and other electronic records

for operational, insurance, legal and dispute-resolution purposes, subject to applicable law.

• Only an Authorised Driver may operate the Vehicle.
• The Customer shall not lend or sub-rent the Vehicle.
• The Customer shall not transfer possession without Rideus approval.
• The Customer shall not allow an unauthorised person to drive.
• The Customer shall not use another person's documents for Vehicle operation.
• Unauthorised driving constitutes a material breach.
• Rideus may adjust or forfeit the Security Deposit to the extent legally permissible.
• Additional legally recoverable losses may also be claimed.

• The Vehicle shall be used within the geographical conditions agreed at booking.
• Any change in pickup location must be informed to Rideus.
• Any change in drop-off location must be informed to Rideus.
• Any change in overnight location, destination or material travel area must be informed to Rideus.
• Such changes require prior express approval.
• Merely informing Rideus does not constitute approval.
• Unauthorised relocation may result in relocation/recovery charges.
• Additional rental charges may apply.
• Security Deposit adjustment may apply.
• Rideus may terminate the rental and recover the Vehicle where legally permissible.
• Actual legally recoverable losses and expenses may also be claimed.

The following locations are restricted/prohibited:

• Kandhamal District
• Boudh District
• Mahendragiri
• Similipal
• Lulung

Mayurbhanj District:

• Mayurbhanj District is permitted.
• Lulung remains prohibited.
• Similipal remains prohibited.

Unauthorised travel into a restricted area may attract:

• Rs. 5,000 contractual charge.
• Recovery/relocation charges.
• Applicable towing or transportation charges.
• Additional actual legally recoverable costs.

Where restricted travel creates material safety, security, insurance or operational risk, Rideus may require immediate return and terminate the Rental Period. Rideus may take lawful steps to recover its Vehicle and associated reasonable costs.

Travel outside Odisha must be disclosed and approved before commencement. Unless otherwise approved in writing:

• 24-hour bookings are limited to 300 KM one-way from the pickup location.
• 12-hour bookings are limited to 150 KM one-way from the pickup location.

These limits do not override restricted-location provisions.

Unlimited kilometres apply only where expressly included in the applicable booking/package. Unlimited-kilometre packages may apply to eligible normal-range Vehicles for bookings of 24 hours or more, subject to package conditions. Unlimited kilometres do not mean unrestricted geographical travel. The Customer remains bound by:

• Restricted locations.
• Out-of-Odisha conditions.
• Booking duration.
• Vehicle category.
• Package conditions.
• Safety requirements.
• Any booking-specific kilometre conditions communicated by Rideus.

The exact terms of any unlimited-kilometre package shall be communicated at booking and shall form part of the Agreement.

The Vehicle must be returned:

• At the agreed time.
• To the Rideus-designated return location.
• In accordance with the applicable booking conditions.

Unless a different rate is stated:

• Hatchback: Rs. 150/hour
• Sedan: Rs. 200/hour
• SUV: Rs. 250/hour
• Premium Vehicle: Rate communicated at booking.

Extension:

• Extensions must be requested before the scheduled return time.
• Extensions are subject to Vehicle availability.
• Additional rental charges shall apply.
• Rideus may refuse an extension where the Vehicle is already booked or operationally required.

Unauthorised retention after expiry constitutes a breach and may result in additional rental, recovery and other legally recoverable charges.

The Vehicle shall be used only for lawful personal/tourism transportation. Unless expressly authorised, the Vehicle shall not be used for:

• Taxi or passenger-for-hire operations.
• Commercial transportation.
• Goods delivery.
• Product sales or distribution.
• Promotional activities.
• Racing.
• Speed testing.
• Competitions.
• Towing or pushing another vehicle.
• Off-road use.
• Illegal activities.
• Carrying prohibited substances.
• Unlawfully carrying arms or ammunition.
• Sub-rental.
• Unauthorised lending.
• Any activity exposing the Vehicle to abnormal or unreasonable risk.

Unauthorised commercial use constitutes a material breach. Rideus may impose:

• Rs. 10,000 contractual charge.
• Applicable recovery costs.
• Government penalties.
• Actual damages.
• Other legally recoverable losses.

The following are prohibited inside the Vehicle unless expressly authorised:

• Smoking.
• Alcohol consumption.
• Prohibited substance use.
• Pets.
• Drug use.

Driving under the influence of alcohol, drugs or intoxicants is strictly prohibited. A violation may attract:

• Rs. 2,000 contractual cleaning/restoration charge.
• Actual damage/restoration costs where applicable.
• Applicable legal or governmental penalties.

The Customer must comply with all applicable traffic laws and posted speed limits. Where the Rideus policy prescribes an 80 km/h threshold:

• Speed above 80 km/h may attract Rs. 200 per recorded instance.
• Multiple speed violations may result in Security Deposit forfeiture OR Rs. 2,000 contractual charge, depending on the

circumstances and subject to applicable law.

• Dangerous driving may result in immediate termination.
• Reckless driving may result in Vehicle recovery.
• Racing, speed testing or competition is strictly prohibited.
• Repeated extreme speeding may be treated as a material breach.

The Customer is responsible for traffic violations attributable to their possession or use of the Vehicle during the Rental Period, including:

• E-challans.
• Speeding fines.
• Parking penalties.
• Toll violations.
• Traffic penalties.
• Government notices.

E-challans may be generated after Vehicle return. Return of the Vehicle does not extinguish responsibility for violations committed during the Rental Period. Rideus may:

• Retain an appropriate amount of the Security Deposit against pending or reasonably anticipated e-challans.
• Recover such amounts from the Customer.
• Provide Customer information to competent authorities where legally required.
• Recover applicable administrative or legally permissible charges.

• The Customer bears all fuel costs.
• The Vehicle must be returned with the same fuel level as supplied.
• Fuel shortages may attract fuel and refuelling charges.
• Applicable service charges may be added.
• Fastag/toll charges incurred during the Rental Period are payable by the Customer unless expressly included.
• Fuel and Fastag recharges are non-refundable unless Rideus agrees otherwise.

The Vehicle must be returned in substantially the same reasonable condition, allowing ordinary wear and tear. Charges may apply for:

• Excessive dirt.
• Stains.
• Food contamination.
• Smoking residue.
• Pet contamination.
• Foul odour.
• Abnormal contamination.
• Damage caused by misuse.

Actual damage/restoration costs may be charged separately.

For covered accidental damage, applicable Customer liability may be:

• Normal Vehicles: up to Rs. 25,000.
• Premium Vehicles: up to Rs. 75,000.

The applicable liability remains subject to:

• Vehicle category.
• Rental Agreement.
• Insurance terms.
• Booking conditions.
• Applicable law.

Rideus may submit applicable insurance claims, but insurance does not automatically eliminate Customer liability. The Customer may remain liable for:

• Insurance exclusions.
• Unauthorised driving.
• Intoxicated driving.
• Prohibited use.
• Deliberate damage.
• Failure to report an accident.
• Policy violations.
• Negligence or reckless conduct.
• Other applicable insurance exclusions.

Applicable insurance excess/deductible is payable where provided under the applicable arrangement. Where damage makes a Vehicle unavailable for rental, Rideus may recover applicable loss-of-use/downtime charges where agreed and legally recoverable.

Where the Customer elects or is required to proceed through an applicable insurance claim for damage, accident, theft or loss of the Vehicle, the Customer shall remain liable for applicable downtime/loss-of-use charges on a per-day basis for the period the Vehicle remains unavailable for normal rental operations. Period of Liability:

• Completion of repairs and restoration to roadworthy/rentable condition.
• Inspection and handover of the repaired Vehicle to Rideus.
• Settlement of the applicable insurance claim and corresponding Vehicle/claim settlement process.
• Another date when Rideus reasonably determines that the Vehicle has been restored to operational/rentable status or the claim

has been finally settled. Daily Rate:

• The daily downtime charge shall ordinarily be based on the applicable or prevailing daily rental rate for the relevant Vehicle

category.

• A different rate may apply where expressly specified in the booking or rental agreement.
• A partial day may be treated as a full rental day where the Vehicle remains unavailable for rental for that day, subject to

applicable law. Insurance and Downtime:

• Insurance coverage does not automatically waive a separate loss-of-use/downtime claim.
• Such recovery shall apply only to the extent legally permissible and contractually agreed.
• The Customer remains responsible for applicable insurance-related liabilities.

Total Loss or Theft:

• Declared total loss.
• Vehicle stolen and not recovered.
• Vehicle permanently unavailable for Rideus' use.

Applicable downtime/loss-of-use charges may continue until applicable insurance settlement or other settlement/replacement, subject to the Rental Agreement, insurance policy and applicable law. Customer Cooperation:

• Rideus.
• Insurance company.
• Police authorities.
• Surveyors.
• Other competent authorities.

The Customer must provide all documents, statements, photographs, reports and information reasonably required for processing the claim. Any delay caused by the Customer's failure, refusal or unreasonable delay in providing required cooperation or documentation may extend the period for which the Customer remains liable for applicable downtime and other legally recoverable costs. No Double Recovery: Rideus shall not seek duplicate recovery of the same loss where such recovery is prohibited by law or has already been fully compensated through another legally recognised source.

In the event of an accident or incident, the Customer shall:

• Immediately contact Rideus.
• Contact the police or competent authority where required.
• Obtain necessary police reports and documents.
• Provide photographs and relevant information.
• Cooperate with the insurance company.
• Cooperate with Rideus' investigation.
• Not abandon the Vehicle except where necessary for immediate safety.
• Not make unauthorised admissions or settlements on behalf of Rideus.

Failure to promptly report an accident may prejudice insurance and increase Customer liability to the extent legally recoverable.

For genuine mechanical failure not caused by misuse:

• Rideus shall make reasonable efforts to provide assistance.
• Where feasible, Rideus may provide an alternative Vehicle or appropriate solution.
• The Customer must immediately report warning lights.
• The Customer must immediately report overheating.
• The Customer must report unusual noises.
• The Customer must report electrical, braking or tyre issues.
• The Customer must not continue driving where doing so may cause further damage.

Continuing to drive despite a serious warning or Rideus instruction to stop may create liability where the Customer causes or aggravates damage.

Rideus provides reasonable roadside assistance subject to:

• Location.
• Availability.
• Circumstances.
• Operational limitations.

Where assistance is required due to Customer-caused circumstances, applicable costs may be charged, including:

• Prohibited-zone travel.
• Unauthorised relocation.
• Empty fuel.
• Lost or locked keys.
• Customer-caused accident.
• Misuse.
• Breach of Terms.
• Towing.
• Recovery.
• Third-party assistance charges.

Vehicles may contain:

• GPS systems.
• Telematics.
• Tracking systems.
• Diagnostic systems.
• Immobilisation systems.
• Security systems.

These systems may be used for:

• Vehicle security.
• Fleet management.
• Recovery.
• Safety.
• Compliance.
• Dispute resolution.
• Insurance.
• Investigation.
• Other lawful purposes.

The Customer shall not:

• Disconnect tracking equipment.
• Remove tracking equipment.
• Damage tracking equipment.
• Obstruct tracking equipment.
• Disable tracking systems.
• Manipulate telematics.
• Interfere with security systems.

Unauthorised tampering may attract:

• Rs. 10,000 contractual charge.
• Actual repair/replacement costs.
• Security Deposit adjustment.
• Other lawful remedies.

Airport Delivery:

• Airport delivery may be complimentary where the Customer is genuinely travelling by flight.
• Applicable booking conditions must be satisfied.
• Valid travel proof may be requested.
• Applicable tolls, parking and third-party charges may be payable separately.

Railway Station Delivery:

• Railway station delivery may be complimentary where the Customer is genuinely travelling by train.
• Applicable booking conditions must be satisfied.
• Valid travel proof may be requested.
• Applicable tolls, parking and third-party charges may be payable separately.

Home Delivery:

• Home delivery is subject to availability of a Rideus Delivery Executive.
• Home delivery must be scheduled at least one day prior to the booking/pickup date.
• Applicable home-delivery charges, where communicated, shall be payable separately.
• Delivery timing is subject to operational availability.
• The Customer cannot assume home delivery availability without prior confirmation.

Vehicle Return:

• The Vehicle must be returned only to the Rideus-designated parking/return location.
• Any alternative return location requires prior express approval.
• Approved alternative return locations may attract relocation, collection, recovery or operational charges.
• Leaving or abandoning the Vehicle at an unauthorised location constitutes a breach.

Standard operating hours are 6:00 AM to 10:00 PM, all days. Routine pickup, delivery, inspection, vehicle return and customer support should ordinarily be scheduled within these hours. Requests outside standard operating hours may require prior approval and may attract additional charges. Email: support@rideus.in Telephone: 0674-3177093

Vehicle return does not automatically constitute final settlement. Post-rental liabilities may include:

• Delayed e-challans.
• Toll penalties.
• Parking notices.
• Government notices.
• Damage discovered during detailed inspection.
• Third-party claims.
• Delayed administrative charges.
• Other liabilities attributable to the Rental Period.

Rideus may notify the Customer and recover such amounts to the extent legally permissible.

The Security Deposit shall ordinarily be processed after:

• Vehicle inspection.
• Damage assessment.
• Account reconciliation.
• Verification of known penalties.
• Settlement of applicable dues.

Rideus may retain an appropriate amount where a legitimate liability remains pending, subject to applicable law. Eligible balance refunds shall be processed according to the applicable payment/refund procedure.

• Speed above 80 km/h: Rs. 200 per recorded instance.
• Multiple speed violations: Security Deposit forfeiture OR Rs. 2,000.
• Smoking/alcohol/pet/prohibited substance use: Rs. 2,000 plus actual restoration cost where applicable.
• Restricted-area travel: Rs. 5,000 plus recovery/relocation costs.
• Unauthorised commercial use: Rs. 10,000 plus applicable actual/legal/recovery costs.
• Telematics/security tampering: Rs. 10,000 plus actual repair/replacement costs.
• Unauthorised driver: Security Deposit adjustment/forfeiture to extent legally permissible.
• Late return: Applicable hourly rate.
• Fuel shortage: Fuel/refuelling charges.
• Unauthorised relocation: Applicable relocation/recovery charges.

These contractual charges are subject to applicable law and do not prevent recovery of additional legally recoverable losses where permitted.

Rideus may suspend or terminate a rental, subject to applicable law, for:

• Breach of Terms.
• False or misleading documents.
• Non-payment.
• Restricted-location entry.
• Unauthorised driving.
• Unlawful use.
• Material safety risk.
• Tampering.
• Refusal to return the Vehicle.
• Misuse.
• Other legitimate safety, legal, operational or financial risks.

Upon termination, the Customer must immediately follow lawful return instructions.

Rideus shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

• Natural disasters.
• Floods.
• Extreme weather.
• Government restrictions.
• Road closures.
• Civil disturbances.
• Strikes.
• Accidents.
• Public emergencies.
• Sudden mechanical failure.
• Third-party failures.
• Other force-majeure events.

To the maximum extent permitted by law, Rideus shall not be liable for indirect, consequential, incidental or special losses arising from circumstances beyond its reasonable control. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Nothing in these Terms is intended to deprive a Customer of mandatory statutory rights. Customers may first contact Rideus for resolution of complaints without prejudice to any statutory remedies available under applicable law.

Rideus may collect and process information reasonably necessary for:

• Customer verification.
• Vehicle rental.
• Payment processing.
• Customer support.
• Vehicle security.
• GPS/telematics.
• Insurance.
• Fraud prevention.
• Legal compliance.
• Legitimate business operations.

Information may include:

• Identification documents.
• Contact details.
• Booking information.
• Vehicle usage data.
• Communications.
• GPS/telematics information.

Rideus shall handle personal information in accordance with applicable privacy/data-protection requirements and its Privacy Policy.

Rideus may maintain and rely upon:

• Booking confirmations.
• Payment records.
• Emails.
• WhatsApp messages.
• Photographs.
• Videos.
• Inspection reports.
• GPS/telematics records.
• Customer communications.
• Other electronic records.

Such records may be used for legitimate:

• Operational purposes.
• Contractual purposes.
• Insurance purposes.
• Legal purposes.
• Dispute-resolution purposes.

This shall be subject to applicable law.

The parties should first attempt good-faith resolution of any dispute. Nothing in these Terms prevents a Customer from approaching a competent statutory authority or forum where such right cannot legally be excluded. Arbitration shall apply only where a valid arbitration agreement has expressly been entered into and shall be governed by applicable Indian arbitration law.

These Terms shall be governed by the laws of India. Subject to mandatory statutory jurisdiction and applicable law, courts of competent jurisdiction at Bhubaneswar, Odisha, India, shall have jurisdiction over disputes arising from the rental relationship.

If any provision of these Terms is held to be:

• Invalid.
• Unlawful.
• Unenforceable.

such provision shall be modified or severed only to the extent necessary. The remaining provisions shall continue to operate to the extent legally permissible.

These Terms, together with:

• Booking confirmation.
• Rental Agreement.
• Vehicle inspection report.
• Payment records.
• Booking-specific conditions.
• Approved written communications.

constitute the complete agreement governing the rental. Any variation for a particular booking should be recorded or confirmed through an authorised Rideus communication channel.

Rideus may modify its standard Terms from time to time. For future bookings:

• The updated version published on the Rideus Platform shall apply.
• Changes shall remain subject to applicable law.

For an existing booking, material changes shall not retrospectively alter accrued contractual rights or liabilities unless legally permissible and agreed.

By booking, paying for, accepting or operating a Rideus Vehicle, the Customer confirms that:

• They meet the applicable age requirement.
• They possess a valid driving licence.
• All submitted documents are genuine.
• Only Authorised Drivers will drive the Vehicle.
• Location changes require prior express approval.
• Unlimited kilometres do not mean unlimited geographical travel.
• Restricted locations are understood and accepted.
• Mayurbhanj District is permitted except Lulung and Similipal.
• Kandhamal, Boudh, Mahendragiri, Similipal and Lulung are restricted/prohibited as specified in these Terms.
• Airport/railway delivery conditions may require proof of genuine travel.
• Home delivery is subject to Delivery Executive availability.
• Home delivery must be scheduled at least one day prior to booking/pickup.
• The Vehicle must be returned to the Rideus-designated parking/return location.
• The Security Deposit is security and not a cap on liability.
• E-challans may arise after Vehicle return.
• All legitimate liabilities arising from the Rental Period remain payable.
• Applicable downtime/loss-of-use charges may arise where the Vehicle remains unavailable due to an incident, subject to the

Agreement and applicable law.

RIDEUS MOBILITY SOLUTIONS PRIVATE LIMITED Brand: Rideus Website: rideus.in Email: support@rideus.in Telephone: 0674-3177093 Operating Address: 2nd Floor, Plot No. 362, Infront of BMC, 385/5687, Gautam Nagar, Bhubaneswar, Odisha. CUSTOMER ACCEPTANCE By proceeding with a Rideus booking, the Customer acknowledges that they have read, understood and agreed to these Terms & Conditions and the applicable booking-specific conditions. RIDEUS MOBILITY SOLUTIONS PRIVATE LIMITED Drive Smart. Drive Free.