Cancellation, Refund & Booking Modification Policy

Effective for all Rideus self-drive vehicle bookings

This Cancellation, Refund & Booking Modification Policy applies to all self-drive vehicle bookings made with Rideus. Customers are advised to carefully review this policy before making a payment or confirming a booking.

1. Booking Confirmation

A booking is considered confirmed only after the applicable booking amount has been successfully received by Rideus.

Once a booking is confirmed, the vehicle is reserved exclusively for the customer for the selected dates and time period. Accordingly, cancellation or modification of a confirmed booking may result in deductions towards reservation, administrative, operational and loss-of-business costs.

2. Cancellation & Refund Policy

Refund eligibility shall be determined based on the time remaining before the scheduled vehicle pickup/start time.

Rideus may deduct any outstanding or applicable charges, penalties, damage claims or other amounts contractually payable by the customer before processing a refund.

3. Minimum Cancellation Deduction

Irrespective of the cancellation period, Rideus may retain a minimum cancellation/booking processing charge from the amount paid where applicable.

The amount retained may include costs incurred for vehicle reservation, payment processing, administrative processing, operational planning and loss of availability of the vehicle to other customers.

4. Booking Date/Time Modification or Swap

Customers may request to move their booking to another date, subject to vehicle availability.

A ₹500 booking modification/swap charge shall apply for each approved change of booking date.

The following conditions apply:

• The request must be made at least 48 hours before the original pickup time.
• Date changes are subject to vehicle availability and are not guaranteed.
• Any difference in rental tariff between the original and revised booking dates shall be payable by the customer.
• If the revised booking has a lower tariff, the difference shall not automatically be refunded.
• A booking may be moved only within the validity period permitted by Rideus and subject to operational feasibility.
• Repeated date changes may be refused at Rideus's discretion.
• A booking cannot be transferred to another person without Rideus approval.

5. Last-Minute Modification

Requests received less than 48 hours before pickup may be treated as a cancellation and new booking rather than a booking modification.

Any exception may be granted solely at Rideus's discretion and subject to vehicle availability and applicable charges.

6. No-Show & Late Arrival

If the customer fails to report for vehicle pickup within the applicable pickup window without prior approval from Rideus, the booking may be treated as a No-Show.

No refund shall be payable for a No-Show booking.

Late arrival does not automatically extend the booking period or entitle the customer to a refund for unused time.

7. Early Return

Returning the vehicle before the booked return date/time does not entitle the customer to a refund for unused rental time, unless Rideus expressly agrees otherwise in writing.

The vehicle remains reserved for the customer for the originally booked period.

8. Vehicle Unavailability / Rideus-Initiated Cancellation

If Rideus is unable to provide the confirmed vehicle due to circumstances attributable to Rideus, Rideus may, subject to availability:

1. Offer a comparable or upgraded replacement vehicle.
2. Reschedule the booking.
3. Provide a refund of the affected rental amount where a suitable replacement cannot be provided.

Any refund under this section shall be limited to the amount actually paid for the affected booking and shall not include indirect, consequential or third-party expenses incurred by the customer.

9. Refund Processing

• Approved refunds will generally be initiated within 7–10 business days after confirmation of cancellation and completion of any required verification.
• The actual crediting time may depend on the customer's bank, card issuer, payment gateway or other payment service provider.
• Refunds will ordinarily be made to the original payment method used for the booking.

10. Non-Refundable Charges

Unless expressly stated otherwise, the following may be non-refundable:

• Payment gateway / transaction charges
• Convenience or processing charges
• Delivery / pickup charges
• Add-on services already arranged or provided
• Applicable taxes on non-refundable charges
• Charges already incurred by Rideus
• Administrative or booking modification charges
• Any other charges specifically identified as non-refundable at the time of booking

11. Promotional & Discounted Bookings

Bookings made using promotional offers, discount codes, special tariffs, corporate rates, long-duration offers or other special pricing may be subject to separate cancellation and refund conditions.

Where a promotional offer specifically states that a booking is non-refundable or partially refundable, those conditions shall prevail.

12. Refund Calculation

For the purpose of calculating any refund, Rideus shall consider the eligible rental amount actually paid for the booking, after excluding applicable non-refundable charges, fees, discounts and amounts already consumed or incurred.

Any refund calculation shall be made by Rideus based on the booking record and applicable terms accepted by the customer at the time of booking.

13. Acceptance of Policy

By making a payment and confirming a booking with Rideus, the customer acknowledges that they have read, understood and accepted the Rideus Cancellation, Refund & Booking Modification Policy.

Rideus reserves the right to update this policy from time to time. The policy applicable to the booking shall be the version accepted by the customer at the time of confirmation.

Rideus — Committed to Transparent Service.